Shipping & Refund Policy

All items are shipped from New York, United States via USPS within 2 business days (weekdays) after payment is received.

At checkout we offer the following shipping options:

Standard First Class Mail, Priority Mail, and Priority Mail Express.

Once delivered, we will send you an update with the tracking number.

International orders

We offer worldwide shipping. For international orders, we are not responsible for duties and custom fees. They are the responsibility of the buyer. Please contact your local customs organization for more information. 

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at salserogear@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.